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News & Views

SPARK Matrix names SER a leader

The latest SPARK Matrix report names SER ( as a ‘distinguished Leader’ in content services and positions SER’s Doxis Intelligent Content Automation platform among the top three ‘Technology Leaders’ of the global Content Services Platform (CSP) market in 2023.

Analyzing 19 vendors of the global content services market based on their customer impact and technology excellence, the SPARK Matrix™ report includes a detailed analysis of global market dynamics, vendor landscape, and competitive positioning, giving strategic information for users to evaluate different vendor capabilities, competitive differentiation, and market position.

“Recognition as a Leader in the 2023 SPARK Matrix™ drives home once again the incredible momentum and strength of SER and our AI-powered platform, Doxis.  2023 has been an extremely successful year for SER Group – now adding this high praise from Quadrant Knowledge Solutions just reinforces our commitment and excitement for 2024,” says Dr. John Bates, CEO, SER.  “The report independently confirms what our customers and partners keep telling us – that the AI and automation capabilities of our Doxis Intelligent Content Automation platform are massively accelerating their time-to-value and revolutionizing how they harness their content.”

“SER Group’s Doxis Intelligent Content Automation (ICA) platform empowers users to capture, manage, and optimize the content across the organization.  It excels in the content services platform market through its robust search capabilities, unified metadata platform, team collaboration tools, intelligent electronic archiving, and BPM capabilities, which make it a holistic solution for organizations seeking to streamline end-to-end content management processes,” adds Abhishek Dubey, Analyst, Quadrant Knowledge Solutions.

“Furthermore, its embedded cognitive services and seamless integration with various business applications enhance the value proposition, enabling organizations to automate repetitive tasks, improve search experiences, and make data-driven decisions.  Doxis ICA's low-code UI and enterprise-grade protection further underscore SER Group's commitment to innovation, collaboration, and data security, positioning it as a distinguished leader in the SPARK Matrix™.”

“Recognition as Leader in Spark Matrix ™ for second year running underscores the power and breadth of SER’s AI-powered Doxis platform,” comments Bates.  “We will continue to push the boundaries of ECM to help customers solve their information management challenges and set them up for long-term success.”

The full report can be found at 
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