House of Words Media Limited complies with the Data Protection Act 1998 (DPA) and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as well as the General Data Protection Regulation, introduced in May 2018.
Information we collect
We collect information from you when you complete any form of registration/subscription with us, either online or offline, relating to our products and services, including (but not limited to): receiving our publications and/or email newsletters; placing any form of promotion with us; or entering into a media partnership with us.
Information collected may include: your name, email address, postal address, telephone number, job title, and professional interests.
We record interactions on our email newsletters (such as opens and clicks) to help us measure the effectiveness of our communications with you.
When you visit our website(s), certain information may automatically be collected from your device. This information many include: IP address, device type, unique device ID numbers, fingerprint, login information, browser type and version, time zone setting, operating system and platform, geographic location, and other technical information.
We may also collect information about how your device has interacted with the website(s), including pages accessed, visit dates and time, length of visits to certain pages, page interaction information, and referral source information.
We may also collect information from you separately when you access certain types of content, such as white papers or webcasts, or when you complete surveys.
When you login to our websites, your profile may be linked to previously recorded data on site interactions.
Details of your visits to our Website may be collected automatically, including without limitation full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), pages you viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page (including information about how you use social media plug-ins), traffic data, location data, weblogs and other communication data.
When you use our website we may gather information about you through Internet access logs, cookies and other technical means.
‘Cookies’ are text files placed on your computer to collect internet log information and user behaviour information. These are used to track website usage, monitor website activity and for other data processing reasons set out below. A cookie does not contain information that allows us to identify an individual user.
Some of the cookies we use are essential for parts of the site to operate and have already been set. You may delete and block all cookies from this site, but parts of the site will not work.
To find out more about the cookies we use and how to delete them you can visit the help page for your specific browser.
The Website is a general audience site, and we do not knowingly collect information about children or sell products to children. We will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you are not permitted to use or submit information to the Website.
How we use your data
We may process your personal data for our legitimate business purposes, such as:
delivery of services;
to enhance, modify, personalize or otherwise improve our services for the benefit of our customers including reporting on usage trends;
to enhance the security of our network and information systems;
to better understand how people interact with our websites or products;
improving the effectiveness of promotional campaigns and advertising;
to comply with legal or regulatory obligations and good practice;
to contact existing customers or individuals that have shown an interest in our products or services;
carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
update and manage our customer and marketing databases;
ensure that content from our Website is presented in the most effective manner for you and for your computer or device;
provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about;
personalise emails that we send to you, including using your name to address emails to you;
allow you to participate in interactive features of our service, when you choose to do so (including creating links to our website in your social media channels);
carry out market research and analysis;
notify you about changes to our service;
administer and improve our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
confirm your identity, and verify your email address to identify and prevent fraud;
We always carefully consider your interests and your personal data rights before doing this. If you have any concerns about us processing your personal data for these reasons, you have the right to object.
In other circumstances, such as for marketing activities, we will only process personal data where you have provided your consent for us to do so. You can withdraw this consent at any time by contacting.
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
House of Words Media Limited does not sell, rent, lease or give away your data to third parties.
House of Words Media Limited does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
House of Words Media Limited websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on House of Words Media Limited or the website; (b) protect and defend the rights or property of House of Words Media Limited; and, (c) act under exigent circumstances to protect the personal safety of users of House of Words Media Limited, or the public.
How we hold and share information
We will keep personalised data only for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements. Normally, our retention period for personal data collected for this purpose is a minimum of 6 years after the end of the period that we are providing services.
We may disclose and exchange information with service providers, representatives and agents, as well as with law enforcement agencies and regulatory bodies for the above reasons.
Information may be held at our offices, service providers, representatives and agents as described above. Information may be transferred to other countries around the world, including those without data protection laws equivalent to those in the UK, where required for our processing activities. We have security measures in place to seek to ensure that there are adequate safeguards in place to protect the data we hold.
You have a number of rights in relation to your personal information.
The right to confirm if we are using data about you and to access details about what we are using and how;
The right to lodge a complaint with the Information Commissioners Office;
The right to request we rectify any inaccurate data corrected or to have data which is incomplete for the purpose we hold it completed;
The right to be forgotten. Which is the right to ask us to delete information about you and if it is appropriate to do so we will do so;
The right to restrict what we do with data in specific circumstances, including where the accuracy of the data is contested, processing is unlawful but you do not want us to erase the data or if we only need the data to meet legal requirements;
The right to receive the data we hold about you in a format you can use to transfer the data electronically elsewhere.
You are also able to withdraw any consent you have provided for use to use your data at any time. This is opting out and can be done by contacting us.
How to contact us
If you have any questions, comments or complaints regarding this notice, please contact us: https://www.creditcontrol.co.uk/contact-us