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News & Views

IDC names SER as leader

IDC names SER Group ( as a Leader in the latest IDC MarketScape: Worldwide Intelligent Document Processing (IDP) Software 2023-2024 Vendor Assessment, adding to the chorus of recent analyst evaluations and user reviews that validates SER’s bold approach to reimagining enterprise content management (ECM).  

“We’re delighted to receive this recognition from the IDC MarketScape.  We passionately believe that Doxis is the next-generation platform, uniquely combining the capabilities of IDP, ECM, BPM and RPA for true end-to-end, AI-powered document processing and content management,” says Dr John Bates, CEO, SER.    “It’s incredibly inspiring to see how customers, some of whom are dealing with millions of new documents every year, are benefiting significantly from Doxis in terms of time and money saved in document-centric workflows.”

According to recent studies, Doxis users are achieving faster operations, better user experience, and many are seeing a 336% return on investment.  The IDC MarketScape report highlights three strengths of SER: its end-to-end content services platform, Doxis Intelligent Content Automation; its modern metadata approach; and its horizontal (for example, invoice automation, contract management, inbound email automation) and vertical solutions (such as manufacturing, healthcare, insurance, logistics, and financial services).

Additionally, the report says, “as a Leader, SER Group offers Doxis, a comprehensive workflow and intelligent content automation suite.  From classification and extraction to support for emerging document understanding capabilities, SER Group’s IDP and AI solutions help its users harness information for better decision-making and expedited workflows.”

Additionally, the report says, with SER’s strong partnership ecosystem with add-on capabilities and integrations, which include SAP, Salesforce and Microsoft Dynamics, many of SER's customers are moving to managed services, which helps them go to market faster and address newly emerging needs.

IDC MarketScape’s evaluation of SER can be found at

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