News & Views

Gartner sees SER as visionary

Gartner has named The SER Group (www.sergroup.com/en/) as a ‘Visionary’ in its 2021 Magic Quadrant for Content Services Platforms.  

Over the past 18 months, the importance of the digital workplace has grown with the rise of hybrid and remote work scenarios and there is now a greater need for more innovative content, process and collaboration solutions.  As Sven Oliver Behrendt, CEO, The SER Group explains, “Boosting productivity, scaling business, responding with agility to customer needs and creating a top customer experience have become critical success factors for organizations to adapt and thrive in the new work nucleus.”

“Our mission has always been to ease the daily work of our users and deliver their ‘return on information’,” adds Dr Gregor Joeris, CTO, The SER Group.  “For example, one major innovation is AI-driven, predictive email filing in case-based workflows.  To eliminate our customers’ information silos and enable them to tap the full potential of their content across different repositories and sources, we have also further enhanced our Doxis4 federation capabilities.”

“We know that enterprise application integration is a major challenge for organizations that want to achieve true digitalization with end-to-end processes,” continues Joeris.  “This is why we have also extended our already rich set of connectors and API capabilities to integrate Doxis4 even more easily with business applications such as Salesforce, SAP, Microsoft Dynamics and many more.”

“Over the past year, we’ve experienced a significant rise in demand for SaaS/PaaS solutions and cloud-based use cases that allow for short implementation cycles. Our Doxis4Cloud offering enables customers to accelerate their time-to-market and quickly increase efficiency with ready-to-run solutions,” says Behrendt.

The Gartner report evaluates 18 CSP vendors based on their ability to execute and completeness of vision.  “We are very pleased with SER Group’s position as a Visionary this year,” says Behrendt.  “For us, this affirms our vision of constant innovation, setting new standards and meeting our customers’ ever-evolving needs. This is part of our DNA as an innovation leader. Helping our customers to ensure business continuity and growth by delivering their return on information remains our steadfast commitment.”

Complimentary access to the complete 2021 Gartner Magic Quadrant for Content Services Platforms report can be found at
 www.sergroup.com/en/company/market-analysts/gartner-report.html