News & Views
FS fear Brexit challenge
Six in ten UK Financial Services (FS) workers fear the aftermath of Brexit will be the single biggest challenge the sector has to face over the next 12 months, according to new research from Content Services firm Nuxeo (www.nuxeo.com).
Other top 2020 FS industry challenges that emerged from the study included: cybersecurity threats and information or data breaches (36%); physical branches closing down (26%); the burden of increasing regulation (24%); competition from Big Tech firms potentially moving into FS (21%), and competition from new challenger banks (20%).
Nearly 60% of FS workers in the study felt that these challenges left their organization vulnerable to losing customers this year.
“In 2020, UK financial services firms will not only have to deal with competitive and operational pressures, but they expect that the regulatory and political landscape will impact them as well,” said Chris McLaughlin, chief product and marketing officer, Nuxeo. “The firms that will succeed in this challenging environment will be those who focus on improving the customer experience, delivering innovative, new products and services, and embracing technologies that will modernize their operations in order to make all of this possible.”
The key challenges for 2020 identified by UK FS workers are already having an impact on their day-to-day activities. Brexit is the most impactful, with 69%, closely followed by the cyber security threat (67%) and increased regulation (67%).
“The challenge of increased regulation has been communicated successfully to 72% of respondents, while 69% say the same about the cybersecurity threat. Over 40% say their organization has not communicated well about its Brexit plans, 37% about the threat from Big Tech Firms and 36% about the threat from challenger brands,” comments McLaughlin.
““With so many challenges causing such an impact on FS and the people that work in the sector, it would suggest that banks and other FS firms need to address this with their staff. Yet our research findings show there have been differing levels of communication, depending on the specific challenge,” comments McLaughlin.
The findings come from a recent Nuxeo research paper – Information, Intelligence & Innovation: How UK Financial Services is shaping up for 2020 (http://bit.ly/3bhid65)