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Forrester names WS02 in report


Digital transformation leader, WSO2 ( has been named by Forrester Research, Inc. as a Strong Performer in The Forrester Wave™: Customer Identity and Access Management, Q4 2020 report.

“As older CIAM solutions become less effective at meeting the rapidly evolving security and privacy requirements of digital customer acquisition and retention processes, vendors that can provide comprehensive consent management, productized integration with identity verification, and scalability position themselves to deliver frictionless and delightful user management and accelerated time-to-value to customers and succeed in this market,” says the Report.

Evaluating WSO2’s CIAM Software, the Report gave WSO2 the highest scores possible for three criteria within the Strategy category: data orchestration, workflows, and user management; authentication plans; and commercial model.

“WSO2 assembles open source and proprietary pieces into a versatile CIAM platform,” states The Forrester Wave™: Customer Identity and Access Management, Q4 2020 report. The report goes on to note, “It has always focused on API – and standards-based IAM and comes with a comprehensive reference architecture.”

Additionally, the report observes, “The solution supports FIDO2 and offers full REST API support for integration that customers said was fairly easy to use. User administration, consent management, authentication, self-service, and business system integration are strong. Role-based access control for admins, passwordless authentication, forgotten user ID recovery, and notification management and dashboarding are also strong.”

“We have invested extensively in empowering developers to simplify authentication for end-users and support the complex architectures required for effective CIAM solutions to create superior user experiences,” says Prabath Siriwardena, vice president and deputy CTO for the WSO2 IAM business unit.

“We are honored to be named a ‘Strong Performer’ in The Forrester Wave: Customer Identity and Access Management, Q4 2020 report.  We view it as recognition of how our WSO2 Identity Server CIAM software enables today’s digital businesses to ensure that each customer’s experience is rich, intuitive, and founded on trust.”

The report’s findings were based on a 32-criteria evaluation of the 13 software vendors that Forrester identified as the most significant customer identity and access management (CIAM) providers.  WSO2 is making a reprint of the report available for download at

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