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News & Views

BMC leads vendors in GPT Gen-AI

Global autonomous digital enterprise software leader BMC ( becomes the first vendor to embed GPT into its entire AI-driven service and operations management portfolio.  

BMC’s HelixGPT solution connects and distils data sources across the enterprise to deliver plain-language, actionable insights for autonomous resolution by connecting AIOps, DevOps, and ServiceOps.

Powered by large-language models (LLMs), the BMC HelixGPT solution reads data in real time and applies pattern-based decision logic and intuitive reasoning to revolutionise incident resolution and automate interactions.  

“We are planning to use the generative AI capabilities in BMC Helix to optimize our processes while delivering better customer service,” says Rubén Ávila Calvo, Chief Technology Officer, Applus.  “We’re impressed by its promise to recover faster from potential service outages and use insights to automate our remediation efforts.”

“BMC is the first vendor to offer generative AI use cases purpose-built for IT service and operations teams to analyse vast amounts of data,” explains Margaret Lee, Senior Vice President and General Manager of Digital Service and Operations Management, BMC.  “By embedding generative AI across the BMC Helix portfolio, our customers can simplify complexity and fuel productivity intelligently which we think can revolutionise how people communicate and engage with technologies like chatbots, virtual agents, and more.  We believe our BMC Helix customers should have equal access to these game-changing capabilities.”

According to the 2023 Gartner® Hype Cycle™ for ITSM, most technology products and services will incorporate generative AI capabilities in the next 12 months, introducing conversational ways of creating and communicating with technologies, leading to their democratization.
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